Everything people ask
before they order

Choose a box size — 6, 12 or 18 brownies — then pick how many of each flavour you want. You can fill a box with one flavour, spread it across all six, or hit the “bit of everything” button and let us balance it for you.

Every box arrives with a flavour-map card and colour-coded stickers, so nobody has to guess which brownie is which.

Six, all year round: Peppermint Crisp, Millionaire, Pretzel Caramel, Coconut Ice, Dark Chocolate Cornflake Crack, and Rooibos & White Chocolate. Each one is a fudgy dark chocolate brownie base with its own topping built on it.

We rotate seasonal specials from time to time, and if there is a flavour you keep wishing for, tell us on the custom-order form — several of the six started as somebody's request.

For everyday boxes, no — the smallest box is 6 brownies. Custom and event orders start at 25 brownies, so smaller parties and gatherings are welcome too; those get baked, packed and finished as a dedicated batch.

We deliver anywhere in South Africa for a flat R120, no matter how many boxes are in the order. There is no free-delivery threshold and no surprise surcharge at checkout — the R120 you see in the cart is the R120 you pay.

Everything is baked to order, so allow 2–4 working days in the kitchen before your box ships, then 1–3 working days in transit depending on where you are. Main centres are usually the quick end of that, outlying areas the slower end.

If you need brownies for a specific date, say so in the order note or email us before you order and we will confirm what's realistic.

Yes. They are dense, fudgy and packed snugly in a rigid box specifically so they arrive looking the way they left. If something does go wrong in transit, photograph it and email us within 24 hours of delivery and we will sort it out.

Only by prior arrangement. We are not a walk-in shop, so collection happens at markets we're trading at, or where it has already been agreed with Melandri directly.

If that's been arranged, there's a collection option at checkout where you tell us which market or arrangement it is. If it hasn't been arranged yet, email us before you order and we'll tell you honestly whether it's possible — otherwise delivery is added automatically.

Five days in a sealed container at room temperature, and they are at their best in the first three. Keep them out of direct sun and away from the stove — the toppings are real chocolate and caramel, and they behave like it.

Don't refrigerate — the fridge dries out a brownie faster than the counter does and dulls the fudginess. If you want to keep them longer, freeze them: wrap individually, freeze for up to three months, then thaw at room temperature for an hour or so before eating.

On each flavour's own page. Every brownie is built differently, so the full ingredient list and nutritional information live with the product itself rather than in a general answer here — open the flavour you're interested in from the Brownies menu and you'll find them there.

If you are ordering for someone with an allergy, please check the specific flavour pages and then email us before you order so we can confirm the details for that bake.

Not at the moment. We would rather make six things properly than twelve things adequately. If demand keeps growing we will look at it seriously — say so on the contact form and it counts as a vote.

Yes, and it's a lot of what we do. Favour boxes for weddings, branded client gifting with your ribbon and card wording, dessert tables for birthdays and matric farewells. Custom orders start at 25 brownies, so a small party is as welcome as a wedding, and we quote within two working days of getting your brief.

We can do custom ribbon, printed cards and wording, and we work with your colours where the flavours allow it. Tell us what you have in mind on the custom-order form — including your deadline — and we'll come back with what's possible and what it costs.

Card payment at checkout, handled end-to-end by Yoco — a South African payment provider. Your card details go straight to Yoco and never touch our servers, and we never see or store them.

Because everything is baked fresh for you, we cannot accept returns on food. But if you email orders@thecraveco.shop before we start baking, we will change or cancel the order — the sooner you tell us, the easier that is. If your order arrives damaged or wrong, we replace it or refund it.